Refund policy

Returns & Exchanges
Because our bath and body products are personal-care items, we cannot accept returns or exchanges on opened or used products.

Unopened and unused products may be returned within 14 days of delivery. Please contact us before sending a return so we can provide return instructions. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us within 48 hours of delivery. Photos of the product and shipping packaging may be requested so we can resolve the issue as quickly as possible.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

Lost or Delayed Packages
Once a package has been accepted by the shipping carrier, delivery is handled by that carrier. If tracking shows unusual delays or your package appears to be lost, please contact us and we will help determine the appropriate next steps.

Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to accommodate requests made before an order has been packed or shipped. Once an order has shipped, it cannot be canceled.